Responsible Gaming — 786brt Safe Play Guide

Section 1

Our Commitment to You

At 786brt, we believe that responsible gaming is not a legal formality — it is a genuine commitment to the welfare of every player who chooses to bet with us. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and Barisal, and we understand that gambling must remain an enjoyable leisure activity rather than a source of financial stress or harm.

786brt is built on the principle that a well-informed, empowered player is a safer player. That is why we invest in robust responsible gaming tools, transparent policies, and a 24/7 English-language support team that is always available to help anyone who feels that their gambling habits may be getting out of hand.

Our responsible gaming framework covers four core pillars: prevention (enforcing 18+ age requirements and clear terms), protection (deposit limits, loss limits, and time-out controls), intervention (proactive monitoring and player outreach), and support (self-exclusion tools and links to professional counselling resources). Each pillar is described in detail throughout this page.

If at any point you feel that gambling is no longer fun, is causing you financial difficulty, or is affecting your relationships or mental health, please stop playing and contact our support team immediately at [email protected]. We will respond within hours and can activate protective measures on your account the same day.

Prevention

Strict 18+ enforcement, KYC verification, and clear terms protect players before they ever place a bet.

Protection

Deposit limits, loss limits, session time limits, and cooling-off periods keep your spending within healthy boundaries.

Intervention

Our team monitors account patterns and proactively reaches out when unusual or high-risk behaviour is detected.

Support

Self-exclusion, account closure, and links to professional counselling are available to every 786brt player, free of charge.

Section 2

18+ Age Restriction

18+

786brt operates a strict minimum age policy. No person under the age of 18 years is permitted to open an account, deposit funds, or participate in any betting or casino activity on the 786brt platform.

During the account registration and KYC verification process, all players are required to submit valid government-issued identity documents that confirm their date of birth. Accounts where age cannot be confirmed to our satisfaction will be suspended until verification is completed.

Underage Play Is Strictly Forbidden

If you are aware of a minor attempting to access or use the 786brt platform, please report this immediately to [email protected]. We take all reports seriously and will investigate and act without delay.

Age Verification Process

1

Registration — Date of Birth Declaration

All players must declare their date of birth during the initial account registration. Players who declare a date of birth indicating they are under 18 are blocked from proceeding.

2

KYC Document Submission

Before any withdrawal can be processed, players must submit a government-issued photo ID (National ID card or passport) confirming their full name and date of birth. For Bangladeshi players, a valid NID card is the primary accepted document.

3

Third-Party Verification

786brt uses third-party identity verification services to cross-check submitted documents. Accounts that fail age verification are immediately suspended and any funds held pending review.

4

Ongoing Monitoring

Even after verification, 786brt continues to monitor account activity for indicators that suggest an account may be operated by or on behalf of a minor. Suspicious accounts are subject to immediate suspension pending re-verification.

Section 3

Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. Below are the most common warning signs that gambling may be shifting from entertainment to a harmful habit.

Chasing Losses

Feeling compelled to keep betting after losing in order to "win back" lost money. This is one of the clearest early indicators of problem gambling behaviour.

Betting Beyond Budget

Regularly wagering more than you intended or more than you can afford to lose — using money set aside for rent, food, family obligations, or other essential expenses.

Relationship Strain

Arguments with family members, concealing gambling activity from loved ones, or neglecting personal, professional, or family responsibilities in favour of gambling.

Emotional Dependency

Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties. Feeling restless or irritable when unable to access gambling platforms.

Additional Warning Signs

Taking out loans or borrowing money specifically to fund gambling activity
Spending more time gambling than originally planned on a consistent basis
Feeling a persistent need to increase bet sizes to achieve the same level of excitement
Neglecting work, studies, or health as a result of time spent gambling
Making multiple failed attempts to cut back on gambling without success
Feeling guilty, ashamed, or anxious about your gambling behaviour after the fact

Healthy Gambling Looks Like This

You set a fixed budget before playing and stop when it is reached
You treat any losses as the cost of entertainment, not as money to be recovered
You take regular breaks and gambling does not interfere with daily life
You bet with money you can genuinely afford to lose
You feel comfortable discussing your gambling openly with family or friends
You play for fun — wins are a bonus, not an expectation or financial plan

Section 4

Self-Assessment Questionnaire

Answer the following questions honestly. If you find yourself answering "Yes" to three or more of these questions, we strongly encourage you to use one of the player protection tools described in the next section, or to contact our support team for confidential assistance.

1 Have you ever gambled with money that was needed for essential household or family expenses?

If yes, this is a strong indicator that gambling is moving beyond entertainment into financially harmful territory. Please review your deposit limits or contact support.

2 Have you tried to win back money that you have lost gambling, rather than accepting the loss?

Chasing losses is a key warning sign of problem gambling. Each bet should be considered independent entertainment, not a recovery mechanism.

3 Have you borrowed money or sold personal possessions in order to fund your gambling?

If financial behaviour has changed specifically to support gambling, this is a serious indicator that immediate action — such as self-exclusion — should be considered.

4 Have you ever felt guilty, ashamed, or distressed about your gambling activity?

Emotional discomfort around gambling is a meaningful signal. You are not alone — please reach out to our support team or a professional counsellor.

5 Has gambling ever caused arguments or tension with family members or close friends?

Relationship impact is one of the most significant indicators of problem gambling. If people close to you have expressed concern, take their perspective seriously.

6 Do you find yourself spending more time or money gambling than you originally planned?

Regularly exceeding your own self-imposed limits suggests that external controls — such as deposit limits or session timers — would be beneficial.

7 Have you ever missed work, study, or important family events because of gambling?

When gambling begins to displace core life responsibilities, it has become a problem that requires active intervention. Please use our self-exclusion or time-out tools immediately.

8 Do you feel restless, anxious, or irritable when you are unable to gamble?

These feelings can indicate psychological dependency. A cooling-off period or self-exclusion can help break the cycle. Our support team is available 24/7 to assist.

What to Do If You Answered "Yes" to Three or More Questions

We strongly recommend activating one or more of the player protection tools described in Section 5, or proceeding directly to self-exclusion as described in Section 6. You can also contact our support team at [email protected] at any time for confidential, judgement-free assistance. You do not need to be in crisis to ask for help — reaching out early is always the right decision.

Section 5

Player Protection Tools

786brt provides a comprehensive suite of player protection tools that you can activate at any time through your account settings or by contacting our support team. All tools are free of charge and take effect promptly upon activation.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis, denominated in BDT. Once a limit is reached, no further deposits can be made until the period resets. Limits can be lowered immediately; increases require a 7-day cooling-off period to prevent impulsive decisions.

Loss Limits

Define the maximum amount you are willing to lose over a given period. When your net losses reach this threshold, your account is automatically restricted from further wagering until the period resets. This tool is especially useful for players who find it difficult to stop voluntarily after a losing run.

Session Time Limits

Set a maximum duration for each gambling session. When the time limit is reached, you will receive a notification and be prompted to take a break. If you do not confirm that you wish to continue, your session will end automatically. Time limits encourage regular breaks and prevent marathon gambling sessions.

Cooling-Off Period

Request a short-term break from gambling of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account remains open but all betting and casino activity is suspended. Marketing communications are also paused during cooling-off. You may not cancel a cooling-off period once activated.

Reality Checks

Enable periodic on-screen reminders that display how long you have been gambling in your current session and your net win/loss position. Reality checks can be set at intervals of 15, 30, or 60 minutes. These prompts help you maintain an objective view of your activity rather than losing track of time and money.

Marketing Opt-Out

Opt out of all promotional emails, bonus notifications, and marketing communications from 786brt at any time. Reducing promotional exposure can help players who find bonus offers or promotional triggers to be a source of temptation. Opting out does not affect essential account communications.

How to Activate These Tools

All player protection tools can be activated by logging in to your 786brt account and navigating to the Responsible Gaming section of your account settings, or by contacting our support team at [email protected]. Our team can activate any tool on your behalf immediately, 24 hours a day, 7 days a week.

Section 6

Self-Exclusion Programme

If you feel that your gambling is out of control and that short-term limits or cooling-off periods are not sufficient, 786brt's self-exclusion programme allows you to permanently close your account or to block access for an extended fixed period. Self-exclusion is a serious and binding commitment that we take very seriously.

What Self-Exclusion Means

When you self-exclude from 786brt, your account is immediately suspended and you will be unable to log in, deposit, place bets, or access any of the platform's games for the duration of the exclusion period. Any outstanding balance at the time of self-exclusion will be refunded to you via your registered payment method. All marketing communications will be permanently stopped.

Available Exclusion Periods

786brt offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure. We recommend choosing a period that genuinely reflects your need — if you are in any doubt, choose the longer option. A permanent closure is irreversible; all other periods can only be lifted after the full term has elapsed and only following a mandatory 7-day reflection period.

How to Request Self-Exclusion

To initiate self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Include your full name, account username, and the exclusion period you are requesting. Our team will process your request and confirm activation within 24 hours — typically much sooner.

After Self-Exclusion

We strongly encourage all self-excluded players to seek professional support during their exclusion period. Details of recommended support organisations are provided in Section 7 of this page. If you attempt to create a new account on 786brt during your self-exclusion period, we will close the new account and refund any deposits made, as this activity is a violation of your self-exclusion agreement.

Self-Exclusion Period Options

6 Months

A minimum short-term commitment recommended for players who recognise early warning signs and want to take a meaningful break before the habit becomes entrenched.

1 Year

A medium-term option suitable for players who have experienced noticeable negative impact on their finances, relationships, or mental wellbeing.

3 Years

A long-term option for players who require extended separation from gambling to address deeper patterns. Strongly recommended in combination with professional counselling.

Permanent Closure

A permanent and irreversible account closure. No future account registration will be permitted using the same identity. Suitable for players who wish to stop gambling on 786brt entirely and indefinitely.

Self-Exclusion Cannot Be Cancelled Early

Once a self-exclusion is activated, it cannot be reversed or reduced before the agreed period ends. This is intentional — the binding nature of self-exclusion is what makes it an effective tool. Please choose your period carefully. When your exclusion period ends, a mandatory 7-day cooling-off reflection period applies before your account can be reactivated.

Section 7

Support & Resources

You do not have to face problem gambling alone. The following types of support are available to players in Bangladesh and internationally. Seeking help is a sign of strength, not weakness.

Confidential Counselling

Professional counselling services provide one-on-one support in a safe, judgement-free environment. A trained counsellor can help you understand the root causes of problem gambling and develop personalised coping strategies.

Support Groups

Peer support groups — including those following the Gamblers Anonymous 12-step model — connect you with others who have faced similar challenges. Sharing experiences in a group setting can be a powerful part of the recovery process.

Helplines

Dedicated gambling support helplines offer immediate, confidential assistance by phone. Trained advisors can provide guidance on next steps, local resources, and crisis support. Details are available from mental health organisations in Bangladesh.

Family Support

Problem gambling affects not just the individual but those around them. Dedicated support services for families and loved ones provide guidance on how to help and how to protect themselves from the financial and emotional impact of a family member's gambling.

Finding Help in Bangladesh

If you are based in Bangladesh and need support for problem gambling or related mental health challenges, we encourage you to contact a qualified mental health professional or counsellor in your city. Services are available in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh.

786brt's own support team is also available around the clock. While we are not professional counsellors, our team is trained to listen, to provide information about our player protection tools, and to help you take immediate action to protect yourself. Contact us at [email protected] at any time.

Free, confidential support available
English-speaking assistance from 786brt team
Immediate account protection measures
No judgement — we are here to help

Section 8

Contact Our Support Team

Whether you want to activate a player protection tool, request self-exclusion, or simply talk to someone about your gambling habits, our 24/7 support team is ready to help. All responsible gaming conversations are treated with complete confidentiality.

786brt Responsible Gaming Support

Our support team is available 24 hours a day, 7 days a week, 365 days a year. We respond to responsible gaming enquiries as a priority — typically within 1 to 3 hours. For urgent matters such as immediate self-exclusion requests, please use the subject line "URGENT Self-Exclusion" and we will action your request as a highest priority within the hour.

[email protected]

Response within 1–3 hours

How to Reach Us

1

Compose your email

Write to [email protected] from your registered account email address. Include your username and a brief description of what you need.

2

Use the right subject line

Use "Responsible Gaming" for general enquiries, "Self-Exclusion Request" for exclusions, or "URGENT Self-Exclusion" for immediate action.

3

Receive confirmation

Our team will confirm receipt and activation of any protective measures, typically within 1 to 3 hours of your request being received.

Our Responsible Gaming Promise

786brt pledges that every responsible gaming request — whether for a deposit limit, a cooling-off period, or a full self-exclusion — will be handled with care, speed, and absolute confidentiality. We will never attempt to persuade you to continue playing when you have asked for help. Your safety and wellbeing always come before commercial interests. This is our unconditional commitment to every player across Bangladesh. 18+ only. Please gamble responsibly.

Safe Play Guaranteed

Responsible Gaming at 786brt